Refund and Returns Policy

Overview

We hope what arrives feels right to you.

You have 30 days from the date of delivery
to request a return or refund.

After 30 days,
we may no longer be able to offer a full refund or exchange.

To be eligible, the item must be
unused, unworn, and in the same condition as received,
with its original packaging.

Some items cannot be returned, including:

A receipt or proof of purchase is required.

Please do not send items back to the manufacturer.

In some situations, only a partial refund may be granted:

Once your return arrives and is inspected,
we will email you to confirm receipt.

We will let you know
whether the refund is approved or declined.

If approved,
the refund will be issued to your original payment method
within several business days.

If your refund has not appeared yet:

Processing times can vary.

If you still cannot find the refund,
please contact us at deargongi@gmail.com

Only regular-priced items are refundable.
Sale items cannot be refunded.

We replace items only if they arrive damaged or defective.

Please email deargongi@gmail.com
and send the item to:

{your return address}

If the item was marked as a gift
and shipped directly to you,
you will receive a gift credit after the return is processed.

If the order was placed by the gift giver,
the refund will be sent to them.

To return a product, mail it to:

{your return address}

Return shipping costs are the customer’s responsibility
and are non-refundable.

If a refund is issued,
return shipping cost may be deducted.

For valuable items,
we recommend a trackable shipping service or insurance.
We cannot guarantee receipt of returned items.

For any questions,
please contact deargongi@gmail.com