Shopgongi refund policy

Shopgongi refund policy is our promise to you. We want you to love your wall art deeply. So, we provide a clear Shopgongi refund policy for a nice experience. We hope every piece from Shopgongi feels right in your home. Our team works hard to ensure the best quality for every customer.

Under the Shopgongi refund policy, you have 30 days to ask for a return. This time helps you see if the art fits your space. But, we cannot offer a refund after 30 days. We believe 30 days is enough time to decide. Therefore, please check your items as soon as they arrive at your door.

Eligibility for the Shopgongi refund policy

First, your item must be unused. Also, it must stay in the original packaging. Next, you need a receipt for the Shopgongi refund policy process. This helps us find your order quickly in our system. In addition, please do not send items back to the manufacturer.

Some items like gift cards are not returnable. And, we always maintain high quality for our customers. We check every return carefully to stay fair. Basically, the item must be in the same state as when you first opened the box.

Our Inspection and Refund Process

Next, our team will check your item after it arrives. Then, we will email you to confirm it. After that, we will tell you if the refund is approved. If we approve it, the money will go to your card soon. Please note that banks may take a few days to show the credit. Moreover, we will help you if there is any delay with your bank.

Shipping and External Resources

To start, please contact us for the return address. Moreover, you must pay for the return shipping. Shipping costs are part of the service and are not refundable. For example, you can learn about the mental health benefits of art on the American Art Therapy Association website. Indeed, this is a great site for art lovers. We recommend using a trackable shipping service for expensive items.

Exchanges and Contact

Finally, we replace items only if they are damaged. If you need a new item, please email deargongi@gmail.com for help. Our support team is very friendly and fast. Overall, our team is here to support your Shopgongi refund policy questions. We want your home to be a place of peace and beauty with Shopgongi.